HOW CAN I MODIFY MY ACCOUNT LOGIN INFORMATION?
To change your login information you have to first log in to your account. In the section "Login details" you can change the password and email address linked to your user account.
HOW CAN I MODIFY THE DEFAULT DELIVERY ADDRESS ON MY ACCOUNT?
You have to first log in to your account, then in the "Address book" section you can add new addresses or change or delete existing ones.
You can also modify the address in the "Shipping" step of the purchase process, but the changes you make there will not be saved for future purchases.
CAN I MODIFY THE DELIVERY METHOD OR STORE FOR MY ORDER?
It is not possible to modify the delivery method for a completed order. If it has not left the warehouse yet, you may cancel it and make a new purchase with the correct delivery method. Be aware that in the meantime some of the items may have sold out.
CAN I ADD, DELETE OR CHANGE ITEMS IN A COMPLETED ORDER?
It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.
WHAT DO I DO IF MY ACCOUNT IS DISABLED?
Accounts are automatically disabled when incorrect login details are entered too many times. To log back in you have to contact our Customer Service department at firstname.lastname@example.org