FAQ's
ARE PRICES THE SAME ON THE ONLINE STORE AND AT MY LOCAL OUTFITTERS STORE?
Yes, but if there are any discrepancies between the prices that appear on the website and those marked on garment tags, the correct price is always the one on the tag.
WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?
If an item is sold out, you can request that we notify you when it is back in stock. If it becomes available again within 15 days we will send you an e-mail to let you know. If there is no more stock, we will remove it from the website
WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?
Yes, we have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors you see will depend on your screen resolution, we cannot guarantee that your screen’s display of any color will accurately reflect the color of the product on delivery.
IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA E-MAIL WITH THE LATEST OUTFITTERS ITEMS AND OFFERS?
Yes, you just have to subscribe to the Outfitters newsletter by filling in your email ID, and you will receive information about the latest Outfitters items, articles and events.
You can find the Newsletter tab in website footer at www.outfitters.com.pk
CAN I UNSUBSCRIBE TO THE OUTFITTERS NEWSLETTER?
You can easily cancel your subscription by clicking on the "newsletter" menu and select "Unsubscribe".
HOW CAN I RECOVER A FORGOTTEN PASSWORD?
If you have forgotten your password, you can recover it from "Login - Forgotten your password?" section. You will receive an e-mail with a link to enter and confirm your new password. Your password must be alphanumeric with a minimum of 8 characters including at least one uppercase letter.
HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?
Once you place your order you will receive a confirmation e-mail. If you do not receive the e-mail, contact our Customer Service department at contactus@outfitters.com.pk.
CAN I FIND OUT THE STATUS OF MY ORDER?
Yes. Go to the orders placed section in my account and you will see the real-time status of your order.
In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.
WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM/ INCORRECT ITEM?
Outfitters only sells items in perfect condition, so in the exceptional case that you receive a garment with a defect, contact our Customer Service department via E-mail, sharing the images of the defective article along with your order number at contactus@outfitters.com.pk or you can file your complaint on our complaint form https://outfitters.com.pk/pages/complaint-form
If you were to, accidentally, receive an item that you did not order, please contact our customer service.
IS MY PERSONAL INFORMATION CONFIDENTIAL?
Your personal information is confidential. We do not rent, sell, barter or trade email addresses. When you place an order with us, we collect your name, address, telephone number, credit card information and your email address. We use this information to fulfill your order and to communicate with you about your order. All your information is kept confidential and will not be disclosed to anybody unless ordered by government authorities.
HOW CAN I CONTACT THE CUSTOMER SERVICE DEPARTMENT?
You can share your queries or comments by calling UAN: 111-11 6387 or by contacting us through the “Need Help” section in the website footer or by E-mailing us at contactus@outfitters.com.pk
DO I HAVE TO REGISTER TO MAKE AN ONLINE PURCHASE?
You can make an online purchase as a guest, without having to create a user account in the online store. This purchasing option is also available on our Mobile App and Website.
At Outfitters we recommend having a user account, as it will make shopping easier by saving an address book and your payment details. You also have a record of orders, returns and invoices.
CAN I PLACE AN ORDER BY PHONE?
No. You will have to place the order online.
