Refund policy

EXCHANGES:

All products purchased from outfitters can be exchange them at our physical stores except the factory outlets, within 14 days of purchase only if

  • The item(s) is faulty, damaged or defective at the time of delivery.
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
  • You must notify us within 3 days of delivery by writing to contactus@outfitters.com.pk or by calling at +92-42-111-11 6387, in case you want to raise a dispute. At Outfitters, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
  • Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at contactus@outfitters.com.pk, within 14 days of purchase before any claims can be processed.
  • There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
  • Exchange request is made outside the specified time frame.
  • The product is damaged because of use.
  • The product has tampered.
  • Anything is missing from the package including price tags, labels, original packing, freebies, and accessories.
  • Undergarments: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
  • Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
  • Fragrances and accessories can only be exchanged if delivered damaged.

RETURNS:

To start the return process, you have to notify us within 3 days of your purchase by contacting our customer service department. We can only entertain a return if you have received the damaged or wrong article from our end.

Exception And Special Conditions:

Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:

 

  •  Underwear: cannot be exchanged or returned without the original packaging,   except for tops and bodysuits.
  •  Packs: packs of products (containing more than one item) are considered to be   one item, so their packaging may not be opened and they may not be returned   partially or individually.
  •  Accessories: must be returned with the original packaging intact.
  •  Fragrances: must be returned in the original, sealed packaging.
  •  Customizing is only available at the Flagship store.